Learning & Development Training Calendar 2012

Defensive driving

Length of course:	1 day - 8.30 am - 4.30 pm
Facilitators:	National Advanced Driver Training
Venue:	Pukekohe Race Track
Register for course	www.nationaladvanced.co.nz

Course Summary:

This level one car control course is for staff who regularly drive as part of their job. It consists of a mixture of practical and classroom sessions and is suitable for all drivers regardless of age and experience. Bookings for this course are taken directly by National Advanced Driving School and are not funded by Learning & Development. A purchase order number is required at the time of booking. A special discounted
fee of $275 inc GST is offered to CMDHB funded staff.

Participants will learn about:

Tyre maintenance and effect on vehicle performance
Emergency braking techniques, both ABS and standard brakes
Steering and searching
Driver position
Skid avoidance
Cornering skills
Defensive driving principles and The Road Code

Vehicles are not provided for these courses - it is the responsibility of participants to arrange a car. A CMDHB pool car may be used for this course, depending on availability. Where possible please use the same model of vehicle as you would normally use at work e.g. station wagon. ( A maximum of 2 people may share a vehicle at the same course for the level 1 course. A separate vehicle is required for each participant for the level 2 course)

There is a maximum of two people per car - we will let you know when you book if there are others attending
that session so that you can share a vehicle.

This is a public course that CMDHB has negotiated places at a discounted rate. A cancellation fee of $100 will be charged to your RC code for cancellations with less than 10 working days notice. No refunds will be given.

Booking for this course is directly with National Advanced Driving School, PO Box 10, Bombay, S Auckland 2343. Phone: 09 486 4775 - nationaladvanced@xtra.co.nz - www.nationaladvanced.co.nz

Essential Skills for Administrators

Length of course:	1 day - 8.30-4.30pm
Facilitators:	Robyn Bennet - Teamlink
Venue:	Ko Awatea (map) at Middlemore ( map)
Register for course

The ever-changing workplace means that today's administrators have a diverse range of tasks to do, and people to work with. This dynamic one-day course explores the diverse role and functions of working in an office and examines the key attributes of an excellent administrator. Learn how to plan and manage your time effectively, and how to get the best from the team. Through discussion, individual and group tasks you will identify the principles of good business writing, the communication skills required in the workplace, and tactics for better management of time and stress. By the end of the course you will be well equipped with the skills and knowledge to be a successful office administrator.

Course Summary:

identify primary responsibilities, priorities and attributes of office support staff
recognise what causes stress and identify ways to handle and prevent stress identify techniques to be a better time manager
identify different personalities in the team and how to get what you need
identify good communication skills required in the office environment - assertiveness, conflict, interpersonal, multi cultural
effective use of workflow organisation
identify principles of good business writing - including e-mail etiquette recognise the process for managing successful events
identify the 10 critical strategies for career development

Discrimination - barriers to recovery

Length of course:	1 day - 9-3.30pm
Facilitators:	Jade Caulfield and Vanessa Cooper
Venue:	Ko Awatea (map) at Middlemore ( map)
Register for course

Course Summary:

For those who experience mental illness stigma and discrimination can be one of the biggest barriers to recovery. As healthcare workers, we often have the opportunity and the desire to combat stigma, but lack the tools to do so.

This training will empower staff to counter stigma and discrimination when they encounter it their service or community. Over the course of the day staff will examine the causes and effects of stigma and discrimination, with a special look into the effects on recovery. At the end of the day staff will create an individualized Action Plan

Participants will learn to:

Describe effects of discrimination and stigma

Create an individual Action Plan for countering stigma

Apply at least three positive strategies to incorporate into professional practice

Identify practical ways to challenge stigma and discrimination

Recognise the need for their own self-care when dealing with stigma and discrimination

Include knowledge of stigma and discrimination to support themselves when advocating for clients

Target Group

Mental Health Workers, Nurses, Kaimahi Maori, Psychologists, Key-workers, Psychiatrists, Support Workers, Occupational Therapists, Social Workers and other interested staff.

Health and Safety Rep 1 Training

Length of course	8.30am - 4.30pm
Facilitators	NZ Council of Trade Union (CTU) Trainer
Venue	Ko Awatea (map) at Middlemore (map)
Register for course

This two day training is offered by the CMDHB Occupational Health & Safety Service to prepare staff to assume the role of a Health & Safety Representative.

PLEASE NOTE:

YOU MUST BE AN ELECTED CMDHB HEALTH & SAFETY REPRESENTATIVE and YOU MUST BE RECORDED ON ONESTAFF AS A CURRENT HEALTH & SAFETY REP TO ATTEND THESE TRAINING SESSIONS.

This role serves to represent and inform colleagues in their own work area/department on health and safety issues specifically related to their work environment. For more information click on the Health & Safety link: Occupational Health & Safety Web site

Health and Safety Rep 2 Training

Length of course	9am - 4.30pm
Facilitators	NZ Council of Trade Union (CTU) Trainer
Venue	Ko Awatea (map) at Middlemore (map)
Register for course

All trainee details must be provided to ACC for the purposes of the funded H&S programme.

To qualify for this funding and to attend the course please complete the following form three weeks prior to the training session and forwarded to: OHandS@middlemore.co.nz

H&S Representative Training Registration Form

This two day training is offered by the CMDHB Occupational Health & Safety Service to prepare staff to assume the role of a Health & Safety Representative.

This role serves to represent and inform colleagues in their own work area/department on health and safety issues specifically related to their work environment.

Pacific cultural competencies in health

Length of course:	1 day - 9am-4.30pm
Facilitators:	Maika Veikune, Pacific Health
Venue:	Ko Awatea (map) at Middlemore (map)
Register for course

Course Summary:

This introductory module provides an opportunity for participants to share Pacific culture and values with an emphasis on how these influence Pacific people’s views of health and wellness. Participants gain an understanding of the Pacific people’s holistic world view and how intercultural communication can impact on the quality of service delivery.

Participants will learn to:

Demonstrate respect for Pacific values and world views in establishing relationships with Pacific clients within a health setting.
Build rapport and communicate effectively with Pacific clients to establish and maintain relationships to encourage better health outcomes.

Smokefree best practice

Length of course:	2 hours (10.00am - 12.00pm) or (2pm - 4pm
Facilitators:	Courtney Rouse, Smokefree Team
Venue:	Ko Awatea (map) at Middlemore (map)
Register for course

Course Summary:

Smoking is the number one modifiable cause of death and disease worldwide. With more than 88,000 people
living in counties - Manukau who smoke, the effects of tobacco smoke can be seen within every ward and department of CMDHB.

This training will give you the practical skills that you need to address smoking with your patients. You will feel confident helping patients to manage their cravings while in hospital and will know what options are available for those wanting ongoing support. There is an emphasis on understanding and offering nicotine replacement
therapy (i.e. patches, gum and lozenges).

At the end of this short course you can choose to complete a brief assessment, which will qualify you to provide subsidy cards ('Quit Cards") for nicotine replacement therapy.

Participants will learn to:

· Ways to effectively support patients who smoke

· Understand and offer nicotine replacement therapy (patches, gum and lozenges)

The Professional Receptionist

Facilitators	Robyn Bennett - Teamlink
Venue	Ko Awatea (map) at Middlemore (map)
Register for course
Length of course	8.30am to 4.30pm

Are you a manager with front line reception staff? Establish a professional and friendly reception service by sending your staff to our new workshop ‘The Professional Receptionist’. Participants must have daily contact with the public either face to face or by phone

On completion of the course learners will be able to:

Identify the role, functions and attributes of the Professional Receptionist
Recognise the importance of first impressions
Recognise how the way you present yourself affects your credibility
Identify different techniques for the best use of your voice using the phonetic alphabet
Handle messages effectively
Booking teleconference/audio conferences
Recognising emergency procedures particular to the role
Effective meeting organisation and catering
Keeping the telephone directory up-to-date
Creating and maintaining a desk manual
Recognising the importance of customer service
Effective listening tips to handle calls positively from the start to the end of the call
Dealing with cranky customers using the FIRST technique
Identify different behavioural styles and how to best work with each one to reduce conflict
Recognising today’s business writing trends
Planning your time more effectively
Dealing with interruptions/diversions
Managing e-mail
Planning a project effectively (time permitting)
Career pathways for a Receptionist
Goal setting
Increase your chances of getting your performance noticed

Time Management with Outlook Tips

Course Summary:

Ideally designed for those working in an office based environment. This course would also be suitable for those recently promoted into a supervisory or management role and who would like tips to organise new duties and work using computer functions.

Time Management

· Realise the barriers to effective time management and where we waste time

· Explore a variety of techniques to help plan, organise and prioritise your time daily, weekly, monthly and annually

· Differentiating between important and urgent

· Identify techniques to help manage interruptions

· Learn why we procrastinate and how to get over it!

· Effectively manage paper

· Avoid time wasting meetings – two crucial tips!

· Microsoft Outlook function showcase – how Microsoft Outlook can help you to manage, calendar, meetings and e-mails

· Use good systems for managing e-mails

Learn a proven technique to effectively plan and organise a project quickly

Stress Management

· Define stress and realise what happens psychologically and physically when we are stressed

· Identify what causes you stress in your job and how you can minimise this

· Identify the basics of preventing stress

· Identify techniques to ensure good work/home life balance

CMDHB Welcome

Length of course:	7.55am to 12.30pm
Facilitators:	Various CMDHB
Venue:	Ko Awatea (map) at Middlemore (map)
Register for course

Every new CMDHB employee is entitled and expected to attend CMDHB Welcome soon after the commencement
of employment. CMDHB Welcome introduces staff to CMDHB's Vision and Values strategies and its community of people. You will also be introduced to those procedures and systems especially important to the new employee.

Health Services We Fund

Primary Health Care - Learning & Development Courses